All SNU courses are 100% online until mid-October.
CURRENT COVID-19 INFORMATION for STUDENTS, PARENTS, FACULTY, & STAFF >
Contact the Helpdesk: firstname.lastname@example.org, or 775-881-7500 (ext 7500).
Computer issues can often be solved by simply restarting your computer. If you are experiencing difficulty connecting to the internet, viewing emails, getting your music to play, or any other annoyances — the first thing to try is restarting your computer.
Set strong passwords. Strong passwords are important for the overall safety of SNU’s network – and your personal data.
- Include as long and complex a mix of characters as you are able – including both lower and upper case letters, numbers, and symbols.
- One memory aid is to make a short sentence only you will know (for example, [email protected]).
- Passwords that lack symbols, or include words such as “password” or numbers like “1234” are not secure.
Instructions & Requirements
Reno and Las Vegas Students
Q – When is the Helpdesk open?
Q – Where is the Helpdesk?
Q – How do I get to my email?
Q – I forgot my e-mail password. My email password doesn’t work any more! Help!
Q – I suddenly lost the internet. What’s wrong?
Q – How do I connect to the school’s printers?
Q – Why won’t my Macintosh print on the school’s printers even if I’ve connected before?
Q – Scan to USB? How does that work?
Q – How do I connect to the classroom projectors?
Q – My computer is running badly. How can I fix this?
Q – My computer won’t turn on. Help!