Helpdesk is open Monday-Friday from 8:30AM-5PM. You can call us to ask questions during this time as well. Alternatively, you can contact us through these links:
- SNC Students: Simply submit your requests via email to firstname.lastname@example.org– this will automatically create a helpdesk ticket in our system, which allows us to better respond to your requests.Additionally, all Federal Work Study students can create helpdesk tickets more directly. Visit http://hdauthority.sierranevada.edu/hdaccess (user’s guide) and log in with the same information that is used for your work computer—the process to make a ticket is short and simple.
- SNC Faculty & Staff: If you are ever unable to submit a helpdesk ticket via http://hdauthority.sierranevada.edu/hdaccess, you can send your request via email to email@example.com, and a ticket will automatically be created for you. This means that tickets can even be submitted if you are off-campus or have forgotten your password.