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IT Helpdesk is open Monday-Friday, 8:30am - 5pm. We are in the ITS office in the basement of Prim Library - just follow the arrows to the open door.

IT Helpdesk

Helpdesk for Faculty & Staff: hdauthority.sierranevada.edu/hdaccess | user’s guide (PDF)

Email: snchelpdesk@sierranevada.edu

Phone Number: 775-881-7500 or dial ext 7500

Computer issues can often be solved by simply restarting your computer. If you are experiencing difficulty connecting to the internet, viewing emails, getting your music to play, or any other annoyances — the first thing to try is restarting your computer.

Instructions & Requirements
Video Tutorials

(Video Tutorials created by SNC student Keifer Bly for his Spring 2016 Service Learning course.)

Reno and Las Vegas Students

HELPDESK FAQs

Q – How can I contact the Helpdesk?

You can contact the Helpdesk in person or by phone Monday-Friday from 8:30am – 5pm. Our phone number is 775-881-7500 or ext 7500. You can also contact us by:

Q – When is the Helpdesk open?

The Helpdesk is open Monday-Friday from 8:30am – 5pm, in person or by phone.

Q – Where is the Helpdesk?

The Helpdesk is located inside the ITS office in the basement of Prim Library — just follow the arrows to the open door.

Q – How do I get to my email?

Q – I forgot my e-mail password. My email password doesn’t work any more! Help!

The Helpdesk is more than happy to reset your password. During regular hours you can visit Helpdesk or call us at 775-881-7500 or ext 7500 and ask for a reset. You can also contact us at:

Q – I suddenly lost the internet. What’s wrong?

If you are connecting wirelessly, make sure your connection is strong enough. If you are connected via an ethernet cable, make sure the cable is securely plugged into the correct location.
Occasionally, the SNC campus will lose internet connectivity, often due to storms or power outages. When the campus loses its internet, Helpdesk and IT will work to fix the issue as quickly as possible.

Q – How do I connect to the school’s printers?

We have different ways of connecting to the school’s printers. You can find the directions for your location and computer type by going to the Email & Printers page and choosing “Printer Setup Instructions”. If you have any issues connecting, don’t hesitate to come see us at Helpdesk—we’re more than happy to help you.

Q – Why won’t my Macintosh print on the school’s printers even if I’ve connected before?

Our printers are not as compatible with Macs as they are with Windows-based PCs. When your Macintosh updates, occasionally it will lose the printer connection. The solutions vary with the specific Macintosh computer and OS. First, follow the directions for “Installing printers on a Mac operating system” in the “Printer Setup Instructions” on the Email & Printers page. If that is not successful, try reinstalling your printer drivers. If neither of these solve the problem, visit IT for assistance.

Q – Scan to USB? How does that work?

SNC is now offering is the ability to scan to your USB flash drive from the campus printers. This allows you to save your document to a digital format and save paper at the same time. Follow the instructions at each Copy Station and you will be on your way!

Q – How do I connect to the classroom projectors?

There is an in-depth instruction manual near the remote control in every projector-enabled classroom. This is the best way to connect if you have an issue. If you have read that the manual located in room and your issue has not been fixed, contact the Helpdesk for assistance.

If you need to use a projector but don’t have a laptop that connects, you can make arrangements to borrow one in advanceEmail us if you are a student, or submit a helpdesk ticket if you are staff/faculty.

Log in to Moodle at http://sncmoodle.sierranevada.edu/. If you have issues logging in, we can assist you by resetting your password.You must “Enroll” in each course you are taking to get access to the course material. Once you have logged in to Moodle you will see a list of possible courses to “Enroll” in. Choose your course and click “Enroll Me”. You may need an enrollment key from your instructor. You will see all the courses you have enrolled in under “My Courses”.

Q – My computer is running badly. How can I fix this?

PCs: The best way to fix this issue is to delete all of your old files and unused programs. You can do a temporary file clean-up using this tool: http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup. You can also defragment your computer by using this tool: http://support.microsoft.com/kb/314848.
Macs do this on their own—although emptying your trash is always recommended.
Virus Protection: Your computer can get infected by a virus even if you have anti-virus software, and Mac viruses are becoming common. Visit the Helpdesk during our open hours for help installing virus protection and/or “disinfecting” your computer.

Q – How do I access classes on Moodle?

Q – My computer won’t turn on. Help!

All kinds of problems can make your computer useless. Please bring your computer to Helpdesk during our hours and let us take a look at it. The Helpdesk and IT can often diagnose the issue, recommend solutions, and sometimes even fix the problem. The Helpdesk can also often help save your files.
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